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Supervisory Acumen

Supervisory Acumen

Harmoniously guiding the members of a team or workgroup towards high performance


Context

When skilled individual contributors produce good results and demonstrate an ability to get along with others, they get promoted to a supervisory responsibility. However, the transition to this new role of managing the work of other people is usually a very challenging one.

Supervisory work is carried out in emergent circumstances. Diagnostic judgment is exercised to decide how best to handle uncertain situations. The supervisor provides expert input when a system is down, and installs checks and balances to prevent the recurrence of mistakes.

With the move towards flat organizational structures, front line supervisors and team leaders are being entrusted with enhanced authority as well as autonomy. They maintain a careful balance between being a part of the working team, and yet being apart from it.

Supervisory success is particularly tested when workplace complaints, employee conflicts and performance problems need to be addressed.



Credibility

Authenticity
Clarity
Hope

Commitment

Empathy
Motivation
Adaptability

Collaboration

Alignment
Mobilization
Synchronization

Content

Supervisory Acumen is the capacity to achieve results by harmonizing the efforts of numerous individual contributors within a collective setting.

Facilitating the kind of symphony witnessed in a musical orchestra or a synchronized surgical unit is the primary supervisory challenge. The supervisor or team leader must therefore:
  • Demonstrate Personal Credibility, which is the quality of being trusted, respected and believed by others
  • Build Interpersonal Commitment, which is the act of inspiring the involvement and engagement, of people towards their professional role or colleagues
  • Enable Collective Collaboration, by aligning and empowering employees to work together at the intersection of common goals



Learning Outcomes

  • Appreciate the critical role of a supervisor or team leader, as well as the process framework by which supervisory excellence may be achieved
  • Evoke trust and authentic respect amongst one's colleagues
  • Learn to create an environment of positivity and optimism
  • Build a sense of dedication amongst the individual group members
  • Demonstrate interpersonal flexibility, so as to suit the preferences of the other individual
  • Accomplish the collective goals harmoniously, without the exercise of formal authority

Supervisory Acumen