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Executive Synergy

Harnessing behavioural and operational synergy from an integration of opposing or conflicting perspectives


The business environment is rife with conflict and contrasts. Modern organizations seek to accomplish complex tasks, even while they have conflicting interests built into their very character. Organizations need to promote stability and growth, tradition and innovation, collaboration and competition, order and freedom – all at the same time.

The archetypal executive challenge relates to pulling together apparently incompatible priorities that are simultaneously critical in delivering value. The opposition between polarities is merely a screen that veils their genuinely symbiotic nature. These are complementary values, just like the two sides of the same coin. Extraordinary synergycan be obtained by creatively integrating these traditional opposites.

Thus, true executive competence lies in transcending dichotomy, and maximizing valuecreation by transforming conflict into synergy.


Synergy is a dynamic process in which the combined effects produced by cooperative relationships among various interacting entities is greater than the sum of effects when these agencies act independently. It helpsintegrate different perspectives without any value being given up or lost.

The synergistic approach to management has a logic that reconciles differences. It enables effective interaction with people who hold contrasting value systems. Synergy transforms the competitive relationship between opposing perspectives into a complementary one.

Synergy is yielded through a three-step process sequence as follows:

  • a) Respect – Inquire and gain insight into the merit resident in every person or situation
  • b) Reconcile – Integrate and harmonize the apparently competing or conflicting values, priorities and perspectives
  • c) Realize – Turn polarity into complementarity, and harness innovation results

Learning Outcomes:

  • Appreciating the phenomenon of interdependence and the value of relationships in organizational life

  • Reconciling and integrating seemingly opposing priorities and perspectives to obtain mutually beneficial outcomes

  • Comprehending ambiguous situations, and leading them to a satisfactory resolution

  • Developing perceptual flexibility and behavioural adaptability

  • Creating innovative solutions to seemingly intractable problems

  • Learning to integrating one and one such that it yields eleven as the outcome